NHS 111 Wales website: an evaluation of signposting changes

Abstract Introduction UK NHS 111 services continue to receive a significant number of calls for urgent repeat prescriptions and medication requests which could be managed more effectively and directly by other areas of the health economy. This article describes and discusses a proactive change made to the NHS 111 Wales website, designed to signpost patients directly to pharmacy-based services instead of the telephone-based NHS 111 Wales service over the 2022 Jubilee four-day bank holiday weekend. Method Changes to the NHS 111 Wales website were implemented between the Easter and Jubilee bank holidays. These were primarily aimed at patients who accessed